1. How do I place an order on ShopOnlineSriLanka.com?

• To place an order, simply browse our product categories, select the item(s) you wish to purchase, and add them to your shopping cart. Proceed to the checkout page, enter your shipping and billing information, and make the payment. Your order will be confirmed once the payment is processed successfully.

1. What payment methods do you accept?

• We accept various payment methods, including credit/debit cards, online wallets, and bank transfers. At present, we support popular payment platforms like PayPal, Visa, Mastercard, and American Express. You can choose the most convenient option during the checkout process.

1. How long will it take to receive my order?

• The delivery time depends on your location and the shipping method you choose. Generally, it takes between X and Y working days for standard delivery within Sri Lanka. International shipping may take longer. We provide estimated delivery times for each product on its respective page.

1. Can I track the status of my order?

• Yes, you can track your order by logging into your ShopOnlineSriLanka.com account and going to the “Order History” section. If available, we will provide a tracking number that you can use to track the shipping progress of your package.

1. What if I receive a damaged or incorrect item?

• We strive to deliver products in perfect condition. However, if you receive a damaged or incorrect item, please contact our customer support within X days of receiving the shipment. We will guide you through the return/exchange process and ensure you receive the correct product or a refund.

1. Do you offer international shipping?

• Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to see if we can deliver to your location. Please note that international shipping may have additional fees and longer delivery times.

1. Is my personal information secure on your website?

• We take your privacy and data security seriously. ShopOnlineSriLanka.com employs the latest encryption technologies to protect your personal and payment information. We do not share your details with any unauthorized third parties.

1. Do you offer discounts or promotions?

• We regularly offer discounts and promotions on select products. To stay updated on our latest deals, sign up for our newsletter or follow us on social media. Additionally, we may have seasonal sales or special offers, so keep an eye out for those.