Here at ShopOnlineSriLanka.com, our dedication lies in ensuring your shopping journey is as smooth as can be. That means offering you the confidence of genuine products and a hassle-free return policy. Here’s what you’ll discover when you choose to shop with us:
Genuine Products Guaranteed
At ShopOnlineSriLanka.com, we take immense pride in presenting only authentic products. When you shop with us, you can rest assured that every item you buy is the real deal. In fact, we’re so confident in the authenticity of our products that we provide a 100% return and refund guarantee, just in case you ever encounter a counterfeit item!
14-Day Return Policy
Changed your mind about a purchase? No worries! We understand that decisions can change, and that’s why we offer a generous 14-day return policy. You have the flexibility to return any purchased product within 14 days of your purchase. To be eligible for a return, the product should remain sealed, unused, and in perfect saleable condition, complete with all accessories.
Warranty Coverage
To offer you even greater peace of mind, all our products come with the standard manufacturer’s and agency warranty. Furthermore, you have the option to extend the protection of your cherished products for up to 1 year with our ShopOnlineSriLanka.com extended warranty.
Effortless and Free Returns
We’re committed to making your return experience as seamless as your purchase. At ShopOnlineSriLanka.com, we handle the entire returns process until your full refund is processed, and the best part is that it’s absolutely free of cost.
Two Convenient Return Methods
Returning a product to us is a breeze. You have two convenient options:
- Send us an Email
- All it takes is an email to support@shoponlinesrilanka.com, including your order number and contact details. One of our dedicated agents will reach out to guide you through the return process.
- Call Us
- If you prefer a more direct approach, you can simply call our customer service at 1803535 or register your return online. Our team will swiftly arrange a pickup for your return.
Frequently Asked Questions
Have questions? We’ve got the answers.
What can I return? You have the flexibility to return all unopened (sealed), unused items within 14 days of purchase, and in return, you’ll receive a 100% refund. Choose either of the two methods mentioned above to register your case. For a comprehensive understanding of terms and conditions, please consult our policy.
Are there any products excluded from the 14-day return policy? Indeed, there are a few exceptions. Virtual products such as iTunes Cards, Google Play Cards, PlayStation Cards, Gift Cards, and others are excluded from the 14-day return policy. For more detailed information, please visit our terms and conditions.
How can I receive my refund? You have the freedom to select how you’d like to receive your refund:
- Refund to your Bank Account: Your refund amount will be credited back to your bank account. Please note that this process might take a bit longer due to banking procedures and internal formalities.
How long will it take to get my refund? Typically, Bank Account refunds take approximately 4-6 weeks to process, owing to internal and banking-related procedures. Be assured that your money is safe, and we’ll ensure a smooth refund process.
What if I receive a damaged item or the product doesn’t match the one on the website? Should you come across a damaged item or a product that doesn’t match its online description, fret not. You can initiate a return using either of the two methods mentioned above. We will conduct a thorough inspection of the issue and proceed with the cancellation and refund accordingly. For in-depth terms and conditions, please refer to our policy.
At ShopOnlineSriLanka.com, your satisfaction and the security of your shopping experience are our top priorities, making your online shopping adventure enjoyable and risk-free.
